Internet Explorer Video Issues

Internet Explorer -

Step 1 – Remove Flash/Adobe Shockwave/Java Script

- Click Start button

- Select Control Panel

o Programs

o Uninstall

- In the list of application install in Windows, located:

o Java

o Adobe Flash

o Microsoft Silverlight

- Select each one of those application and uninstall them, when the process is done restart the PC

Step 2 – Install Add-ons

o Java

o Adobe Flash

o Microsoft Silverlight

Step 2 – Resetting Internet Explorer

• First close all Internet Explorer windows

• Re-Open Internet Explorer

• Click the Wrench symbol located at the top right side of the Window (This are Internet Explorer Tools)

• In the new menu, select Internet Options

• In the new Windows, there is a series of tabs allow the top; please select Advanced tab

• In this sections there is a list of (select/unselect) options, after that there are two buttons
• Reset Advance Settings
• Reset…

Note – By selecting this option Reset all the changes made to Internet Explorer will be reset to default settings. All History, Favorites and other options that you select will be erased.

Also an easy way to reset Internet Explorer would be to use Microsoft Fix It, if you wish to download it and run it. Press the link that appears below

Reset Internet Explorer

Office Export 2008/2011

Office Export 2008/2011 –


This process will allow you to generate an Export process .olm/.pst for purposes of backup or transfer data from Outlook/Entourage  to another e - mail software.
Step 1 – Create .olm or .pst

-          Open Microsoft Entourage or Outlook 2011

-          Select File (Located in the top left side corner) and select the option Export…

-          In the new Export menu, you will have a choose to select what would you like to export

o   Mail

o   Contacts

o   Calendar

o   Task

o   Notes

Note – my preference is to make two olm or pst. One with the whole, which includes mail, contacts, calendar, task and notes and a separate one that only includes (Contact & Calendar) this is for backup purposes.


Office 2011 View

Entourage View

-          Click on the arrow to continue

Outlook 2011 View


Entourage View

-          Keep your current copy of all the data just in case we might need to go back and do it again cause of an error.

-          The following window will request for a place to store de olm or pst file. Choose a folder and press Save

-          The last part is just waiting for the process to complete