IE Solutions -
To resolve issues with Internet Explorer such as (Stop Working, Unable to Open, Unable to browser and more….) please follow the steps below:
Step 1 – Navigate in Private
- To find out if the issue is being cause by and add-on that has been install recently, the best way to test this would be to use Internet Explorer without Add-ons
- Click the Start Menu
- In the search box (Located in the bottom section of the Start Menu) write the following
o Internet Explorer without Add-ons
- Check if the internet works, try out a few websites
Step 2 – Reset Internet Explorer
- First close all Internet Explorer windows
- Re-Open Internet Explorer
- Click the Wrench symbol located at the top right side of the Window (This are Internet Explorer Tools)
- In the new menu, select Internet Options
- In the new Windows, there is a series of tabs allow the top; please select Advanced tab
- In this sections there is a list of (select/unselect) options, after that there are two buttons
o Reset Advance Settings
o Reset…
Note – By selecting this option Reset all the changes made to Internet Explorer will be reset to default settings. All History, Favorites and other options that you select will be erased. Also an easy way to reset Internet Explorer would be to use Microsoft Fix It, if you wish to download it and run it. Press the link that appears below
Step 3 – Clean the temporal files
- Click the Start button and open Internet Explorer
- Top right corner of Internet Explorer Window, click in Tools (Wrench picture), here select Internet Options
- General tab; under the History Section select Delete
- In the new windows, select all the options (if you wish to keep your favorites and cookies) unselect those options, then once again Delete
Step 4 – Reset WinSock
- To reset this tool, press the link to download it, make sure you located in the desktop for easy finding
Winsock resetStep 5 – If all fails, Uninstall Internet Explorer
- Step 1 – Uninstall
- Click in the Start button
- Select type Control Panel, follow up by selecting (Category view – Uninstall a Program) (Small icon view – Programs and characteristics)
- In the new window, left side; click in the option View Updates Install
- Search in the list of updates for Internet Explorer 9
- Select it, and click in uninstall
Note – You can always go back to a previous version of Internet Explorer as long you have upgraded the version. Only the default browser that came with the PC cannot be removed or return to a previous version.