Steps to resolve issues at times of loading or refresh
1. Download the Flash Player uninstaller
2. Exit all browsers and other programs that use Flash
3. Run the uninstaller
4. Verify that uninstallation is complete
5. Reinstall Flash Player
Step 1 - Download the Flash Player uninstaller
- Click the following link (base on what configuration your PC has 32bits or 64 bits)
- After you click the link, download it in your Desktop for easy localization
Step 2 - Exit all browsers and other programs that use Flash
- Close all windows open (Internet Explorer or other browser windows)
Step 3 - Run the uninstaller
- Double click the icon (the one you download in your Desktop)
- Follow the prompts to complete the process to uninstall flash.
When you encounter a prompt requesting to make changes in your PC, click Yes
Step 4 - Verify that uninstallation is complete
- Restart your PC
- Click the following link
Step 5 - Reinstall Flash Player
- Click the following link to download the newest version of Flash player
Flash Player
- When the website has load, press the button Download now to continue
(Remember to download the file in the Desktop for easy localization)
- When the download, double click the download file to complete the installation
- Test the game
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